Welcome to ES

We are an ICT Solutions Provider company providing end to end services by leveraging on different field of expertise and technology vendor

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Connecting the Region

We have a wide coverage in the Asia Pacific Region to serve your client's needs in term of IT Support and Maintenance

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Need Help?

Feel free to send us an email "info@essb.asia" with your contact details and our account manager will be in contact with you in due course.

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About Us

A company envisioned to be one of the prominent ICT services companies in the Asia Pacific region. Ennovation Solutions is a private company with their main business focus on IT Communication and Technology services.

The company envisioned to be one of the prominent ICT services companies in the Asia Pacific region and with the main focus in Malaysia and Singapore. We provide a broad range of On-site engineering services; from maintenance and support to deployment and solutioning.

Our business offers quality engineering and support services across a range of industry verticals; finance, education, retail, business and corporate, SMB, reseller and OEM.

Our Core Values
On-time - we commit to reponse timely as per the SLA
Expectation - we strive to exceed our customer expectation
Quality - we promise to deliver a quality service to our client

We have a wide range of services offerings to cater for our client's need. From the very basic PC installation to the very complex network provision services, we made a point to deliver the best to our client regardless of the size of the project.
Our main operation is in Malaysia and Singapore. Knowing the currenct business landscape requiring vast service coverage, we have established our service partner network right from South Asia to the Pacific Island and from North Asia to the South East Asia to cater for the multinational corporation who operates in the Asia Pacific region.
Since inception, we have made it our business objectives to deliver solutions built using the best technology available in the marketplace. Our partners includes Cisco, Microsoft, Panduit, APC, HP, Dell, Lenovo and many others more.

Network Services

Ennovation Solutions deliver a wide range of network related services. From IP setup, office WiFi survey, right to the core router installation and configuration. Besides devices related project, we also deliver infrastructure cabling work including horizontal cabling, fiber cabling and up to grounding work.

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Networking Routing, Switching and Unified Communication

We are a registered Cisco partner whom are authorised to sell the Cisco products and services.

We have a team of certified Cisco engineer who can provide consultancy, designing and implementation services of broad range of Cisco solutions

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Cabling Infrastructure and Datacenter

With Panduit solutions, we deliver a complete suite of structured cabling solutions from copper to fiber cable.

On the datacenter, we deliver a complete suite of Panduit datacenter solution from DC management, inteligent software/hardware, power distribution and environment monitoring.

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Professional Services Consulting and Project Management

In the professional services space we offer a broad range of service which includes IT consulting services right from consultation, assessment to the implementation services.

We have a team of expertise whom are capable in providing a quality services in the networking space

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Nationwide - Malaysia

Operating with 20 service centers, we have one of the widest service coverage in the country

  • Northern-Alor Setar, Penang, Ipoh
  • Central-Kuala Lumpur
  • Southern-Seremban, Melaka, Muar, Johor Bahru
  • Eastern-Kuantan, K.Trengganu, Kota Bahru
  • Sabah-Kota Kinabalu, Sandakan, Tawau, Labuan, Lahad Datu
  • Sarawak-Kuching, Miri, Sibu, Bintulu
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Malaysia and Singapore

Being located strategically in the region, we have our regional headquarter and contact center being positioned in the respective country

  • Regional Head Quarter
  • Regional Contact Center
  • Local Storage
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Asia Pacific

Together with our extended partner, we have one of the widest service coverage in the Asia Pacific region

  • Hong Kong,South Korea, Japan, Taiwan, China, Macau
  • India, Bangladesh, Sri Lanka, Pakistan
  • Australia, New Zealand, Phillipines
  • Thailand, Indonesia, Brunei, Vietnam, Myanmar, Cambodia

Our Experiences

We have a broadrange of clients right from transport, finance and to the retail industry. Following are some of our current and past clients and the type work that we are delivering/delivered.

Also the technology partner that we are working with to provide a total solutions to our clients in the regional and on a regional scale.

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Transport Industry

Regional Low Cost Airlines

We deliver on-site maintenance support for the self check-in kiosks located at the airport departure hall. The kiosk comes with peripherals like card reader, 2D barcode reader, printer, touch screen, UPS and a CPU

The scope of work include parts storage and replacement. We are delivering the similar support service in Malaysia, Japan and Indonesia

  • Project Management,
  • Storage,
  • Queue Monitoring

Project Work

Kiosk Installation

Preventive Maintenance

Kiosk Upgrade

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Retail Industry

An American multinational luxury fashion company

We deliver an end to end store support across Malaysia and Singapore. Scope of work includes the point of sales system maintenance support plus the peripherals attached to it and the store networking devies.

They have a stringent SLA requirement and a long coverage support hour due to the nature of the business. We are delivering a 4 hours on-site response with 12x7 coverage nationwide.

  • Project Management,
  • Deployment,
  • Contact Center,
  • Storage

Project Work

New Store Setup

Store Rennovation

Store Pop-Up Event

Store Closure

Infrastructure Cabling

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Utility Industry

Large utility company in Malaysia

Delivering the deskside support services covering 150+ offices nationwide. Scope of work include hardware breakfix, software breakfix and IMAC request.

Prior to onboarding the service, transition in services were carried out and follow by the large scale PC deployment to refresh all the PCs which includes other scope like hardware disposal, PC staging, image loading and delivery.

  • Program Management,
  • Transition Services,
  • Queue Monitoring

Project Work

PC Deployment

IMAC Request

Accessories Procurement

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Retail Industry

Various MNC Retail Clients

We deliver the on-site support to various retail multinational company in the region covering countries like Malaysia, Singapore, Thailand and Vietnam.

Scope of work includes the store support which covers the point of sales system, traffic countrer, cabling, mobile devices, networking devices and the various client's in-house applications.

Ad-hoc project like new store opening which typically involves structure cabling, hardware procurement end to end project management is also in scope. Other projects like store renovation, pop-up, relocation and closure is also in the scope.

  • Project Management,
  • Contact Center,
  • Storage

Project Work

Hardware Procurement

Structure Cabling

WiFi Survey

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Manufacturing Industry

One of the large ship builder in Singapore

Supporting the client's End User Computing and infrastructure devices in both Malaysia and Singapore.

Scope of coverage includes the devices in the client's office and the vessels.

  • Deskside Support,
  • Contact Center,
  • Project Coordination

Project Work

Hardware Procurement

Ad-hoc Project Request

Our Technology Partner

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Maintenance Services

Ennovation Solutions team of engineers are committed in providing you with high quality services. As part of the lifecycle management, we provide asessment, design and installation servides including troubleshooting and deployment of a variety of hardware platform in a cost and time effective manner right to the hardware disposal services. Whichever level of service that you need from us, we will always attend to your queries and requirements.

Communication at every stage of solution delivery is vital in order to achieve the goal of success and we has always maintained and established good relationships with our customers to create a business partnership in order to achieve a win win situation for both parties. In order to achieve this, we have a team of qualified and customer friendly engineers and consultants that is always ready to attend to our customers's needs and to meet their requirements.

Managed Services

Provision of on-going hardware/software maintenance support right from end user computing to network devices. We are flexible in terms of SLA requirement starting from next business day support right to the very stringent SLA requirement of 2 hours response time.
With our nationwide and vast regional coverage, rest assure we are able to support your client requirement in whichever size or form.

Retail POS System

Provisions of a turn key solution right from new store setup where it involves hardware provisioninig, project management and coordination, cabling, POS equipment configuration and installation right to the closing of store.
Day to day maintenance support of the POS system and on-going ad-hoc support for the store like new store setup, pop-up, relocation and store rennovation project.

Smartsourcing

Provision of warm body resource to be based at the client office to cater for the day to day IT Maintenance support for the users. We are able to cater for multiple kind of resource skillset right from desktop engineer to network consultant.
On top of this, we also provide resources to cater for short term project requirement like PC refresh/deployment, office relocation and etc.

Project Management

We provide a project management office for every program we undertake to ensure proper governance and processes are adhere to. A governance structure with Strategic, Tactical and Operational level will be setup to ensure quality and consistency in executing the program.

Warranty Support

With the remote desk, we are able to provide the warranty coordination services on behalf of the customer. Warranty ticket will be logged to the hardware principal and we will own the incident to ensure the repair is done accordingly to the underlying OLA you have with the principal or the business unit.

Product Supply

We supply a broad range of IT equipment and services starting from a desktop to tablet devices to network devices.

Malaysia Office

Ground Floor
8, Lorong Universiti B
Section 16, Petaling Jaya
Selangor Darul Ehsan, 46200

Malaysia Contact Center & Depot

Level 3, No. 32D, Jalan BS9,
Taman Bukit Segar, Cheras
Selangor Darul Ehsan, 43200

Singapore Office & Depot

15 Enggor Street
#08-04, Realty Centre
Singapore 079716

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